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Conn's Appliance Complaint - Bad customer service - Love seat couch chair television
Conn's Appliance Complaint

Conn's Appliance Complaint

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Bad customer service - Love seat couch chair television


We purchased nearly 4k worth of furniture on Friday Dec 20th 2013. While in the transaction period the sales rep that was assisting my husband & I asked three times if we wanted to cancel b/c we asked questions. My husband complained to the store manager (Chase) and he agreed to waive the shipping fee. We were still charged the fee. Chase personally assured us the furniture would be delivered the following day Sat dec 21st but no later than Sunday (which we didn't expect to happen) . Saturday & Sunday both passed and we did not hear a word so we proceeded to call. We were told we would have it the following day Mon Dec 22nd & same thing NO call No show. We were patient & waited until Tues, called and Chase was not available and were told he would return our call. We did not hear from him for a few days and called back and still no Chase! We feel he avoided us and could not talk to anyone about it because he was the only one we were told could help us. After a few weeks & still unable to reach or get a call from said manager, I proceeded to call customer service & they told me it would be delivered Wed Jan 1st. Wed came & gone, frustrated and fed up after spending 4 k being treated disrespectfully i called customer service once again & they told me it was definately scheduled to arrive on Jan 6-7th that it had been in their shipping house for a few days! He gave me the number & i called their shipping house & the gentleman i spoke with was very kind. He started off saying yes we have your merchandise and it will be delivered the following day. Then as he read the notes his story changed and said he don't know why customer service would tell me that. Then he slipped and said the notes say it was suppose to be shipped out a few days ago but the manager Chase put a hold on it! Oh i was fuming so told him if we didn't get it by the next day to cancel out order! Guess what !!! It showed up.... So needless to say we paid for something that was promised to be shipped and was held captive bc some man wanted to prove a point. If this is the way Conns runs their business i will not purchase from them again!! And if any representitive reads this i encourage you to look into the way Oklahoma city store & manager are running things. And if he treats all his customers this way you will probably be losing a lot of business! P.S. we were promised a refund check for having to pay shipping but do you think we have received it Oh He!! NO!! But we did receive the payment book inquiring us to make a payment by Feb 3rd. Really we hadn't even had the furniture a month which tells me they held our furniture in warehouse from the 3rd to the 7th because Chase the manager is such high class and professional!!!


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