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Conn's Appliance Complaint - Conn's horrible customer service
Conn's Appliance Complaint

Conn's Appliance Complaint


Conn's horrible customer service

I had to finance a refrigerator through Conn%u2019s, then a few months later I lost my job. I had been unemployed for more than a year and still found some way to pay the Conn%u2019s bill. When all of my savings dried up ran out and I am no longer able to pay the automated phones calls start the day after the due date even though in writing the person has a 7 day grace period before you start to accrue late fees. These automated calls happened everyday sometimes 3 to 4 in one hour from several phone numbers. After a while people started calling also from several different phone numbers. The first person I spoke to I explained my situation and still they suggested I %u2018put my wife to work to help pay off the bill.%u2019 I of course do not have a wife and what I do in personal life is none of Conn%u2019s business. After a back and forward argument with the collections rep and their supervisor the supervisor also told me %u2018Conn%u2019s was there for your when you needed us, now we expect the same in return.%u2019 So I offered Conn%u2019s the last 17 cents to my name and she replied with you can%u2019t do better than that? Finally, I told her I am hanging up and she said she will mark me as a refuse to pay and will be reporting it to the credit bureau. Almost an hour later another call from the automated system at 8:30 pm, the following day another call from a person, and the next day each of them telling me the same suggestions on what I should do and questioning why I am able to pay my other bills except for Conn%u2019s which is of course again none of their business as I have told them several times over and over again. I am unemployed, no one is getting paid, my phone may be cut off soon and my car repossessed, and no I do not have a wife to send into the work force. Just ridiculous, they are by far the worst customer service I have ever experienced.

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