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Conn's Appliance Complaint - Customer Service @ Conns
Conn's Appliance Complaint

Conn's Appliance Complaint


Customer Service @ Conns

After researching diffent chains for a window a/c I selected Conns based on what they offered on their website. Decided to visit the local Edmond Oklahoma Store and pick out the a/c unit. I had never been in a Conn's store since they began doing business in Oklahoma. Upon entering the store and making my way to the a/c section, I was asked if I needed help, I said yes, needed to know what size room each a/c unit would cool. 1st saleman left to get an answer, 2nd saleman came, and began to figure what I needed. After showing me the a/c unit plugged up, I also looked at buying a 2nd unit, a floor model, it needed a knob that was missing, and I asked if he would take any off. No answer, the next 30 minutes were spent trying to find the knob for the 2nd a/c unit. What should have taken 15 minutes to purchase turned in to 45 minutes. I left the store with 1 unit, and the other $500.00 that I had planned on spending in the store. Needless to say, customer service is extremely lacking on their part. Since leaving the store, I have made it a point to let other people know to avoid the Edmond Conn's store due to their lack of service and knowledge. 1 Unhappy customer who will not ever shop at Conns again.

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ihat3conns says: (7 years ago)
You got off LUCKY has has sold me a TV, Washer, Dryer & (2) Refridgerator's when I moved to Texas. THEY ALL STOPPED WORKING IN THE 1st YEAR!!!!!!!! My credit has been affected by not paying them because they'de come out on their so-called warranty plan visit and FIX NOTHING!!!!!!!! This happened 3 times. I hope CONN's goes BELLY-UP because they are the ENRON of Appliances.

connssupport says: (9 years ago)
Dear Conn’s customer,

We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you. Please contact us at:

1-877-358-1252 or via the web at http://support.conns.com

Thank you

Conn’s customer support

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