Conn's Appliance Complaint
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Disgusted service - defective dryer/service
bought a samsung washer and dryer on 0115/2010.they were delivered washer connected ./working properly/connected the the dryer .well the dryer didn't turn on it is computerized no lights serviceman were still trying to see what's going on okay.the decision was the dryer is defective take it back. okay they unhooked the washer to take it out of the way .after took them both back i asked them to put my old set back so i could used them while i wait for the new set which would be a day or so.that same day i received a call from my son dryer is not working(i am at work now ) i called conn's sd sending a electrician to look at it that sat 01/16/2010. the electrician happen to be the same delivery driver that took them(washer&dryer)he told me as he was coming into the door i don't know anything about electricity.so he check it /also checked the breaker box.just like my husband did.the night before i told my family to wash and dry because i was getting the new set tomorrow and it would be a while til i read the instruction book to operate being top of the line (samsung)therefore the dryer was working.the power on that plug was working/spoke to the assnt mgr morjol-gulf frwy-i explained i sd why would i buy expensive washer and dryer if my outlet was not working/and on sat. 01/16/2010 i went again spoke to james the mgr of gulf fwy store my son was present the mgr even sd himself "well the only way anyone could of shorted out your plug is by yanking and pulling it out." then i said thank you that is what happened. mr james-mgr of store called service assistant mgr in warehouse called mr isaac,which is the same person who sent the delivery driver who didn't know anything about electricity.which i spoke to him directly and he told me i would have to get that fixed myself.my 240 plug was working we used the washer and dryer the night before when the 1st delivery driver
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Review Rating: 1 out of 5
Reviewed By: tristar1
Company: Conn's Appliance
Product: defective dryer/service
Date Added: 10 years ago
Company Location
conn's appliance wharehouse
houston, Texas
Phone: 713 6721700
houston, Texas
Phone: 713 6721700
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We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you. Please contact us at:
1-877-358-1252 or via the web at http://support.conns.com
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Conn’s customer support