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Conn's Appliance Complaint - Sony new tv
Conn's Appliance Complaint

Conn's Appliance Complaint

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Sony new tv


We brought a brand new out the box, 60" Sony Full HD 1080 from Conn's in 2006. Every year for 4 years, the lamp goes out and the TV stops working. This is a on-going problem that has not been resolved by Conn's. Conn's representative told us, this TV was a great buy, better than Plasma TV. We don't know. Now, they do come and replace the lamp, for 4 years, only because we have the extended warranty. It's a hassle and we feel service is not being done. We requested a another TV, but of course, Conn's said "That's not an option!!" As long, as they can replace/patch the lamp on the TV, it's okay!! We, as consumers, don't have a chance getting quality service and customer loyalty from Conn's. We will never buy another product from Conn's or advise anyone to purchase from Conn's. POOR CUSTOMER SERVICE and QUALITY PRODUCTS!!!!!


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Comments


connssupport says: (7 years ago)
 0
Dear Conn’s customer,

We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you. Please contact us at:

1-877-358-1252 or via the web at http://support.conns.com

Thank you

Conn’s customer support





connssupport says: (7 years ago)
 0
Dear Ms. Fitzgerald,

Conn’s would like to apologize to Ms. Borel for the experience he has had with the Frederich air conditioner that she purchased from us.

Conn’s exchanged the air conditioner on July 14, 2010.

Sincerely,

Alan T. Sheppard, Jr.
Customer Relations Officer





connssupport says: (7 years ago)
 0
Dear Ms. Fitzgerald,

Conn’s would like to apologize to Ms. Borel for the experience he has had with the Frederich air conditioner that she purchased from us.

Conn’s exchanged the air conditioner on July 14, 2010.

Sincerely,

Alan T. Sheppard, Jr.
Customer Relations Officer






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